If an item went missing and never arrived, you'll either need to provide additional tracking details from one of the shipping carriers integrated with eBay, or offer a replacement or refund. If you are unable to submit a claim online, … it was well packed with fragile on the box. If you're sending an item back because it doesn't match the listing or it arrived damaged or … Also it is not legal to sell outdated, expired food. Mail order law requires the seller to ship product in the condition described right to the customer. seller did not insure the package so woe to the seller,it does not matter who damages the item,seller is responsible for safe delivery of the item she sold,she should refund or replace and then file claim with the carrier. Hopefully your seller will be cooperative once the claim is put in. I never argued with a buyer in these cases but paypal wouldn’t even hear of it if I had tried to. I have a seller telling me that must go to the PO and make the claim. With this item, I refunded what the Buyer paid fully & also replaced the Compact. If your item isn’t located in 30 days, it’s declared lost, and there’s a round of paperwork and processing to do before you get your money. in most cases, the seller refunds the buyer and then handles the insurance claim, as the insurance covers the seller. I bought an item and opened it almost as soon as I got home the day it was delivered. You might offer a partial refund to the buyer to make up for the scratches. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Insurance is for you, the seller. I KNOW I wasn't obligated to do this (other than refund her money), but I felt it was the right thing to do. You should have waited on ordering a part. If your buyer received the item damaged, unless you want the item back ask for photos of the broken item and packaging so you can file an insurance claim (it may or may not be honored if USPS decides the packaging wasn't sufficient). Share best practices, tips, and insights. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Print; Email to a Friend ; Report Inappropriate Content; on ‎10-11-2013 01:00 PM. Who pays the shipping costs depends on the reason you’re returning it. If he wants the item back, it his responsibility to send you a shipping label at his cost. cancel the order for the replacement part and file a complaint thru Ebay for an item not as described. Nevertheless, the buyer contacted me to notify me that the parcel arrived damaged and the LP cover is now severely damaged across one corner. Keep us posted please! 2. All I am asking for is to be made whole I should have received this item in the condition that it was listed in. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. An inspection by a UPS representative may be required. I have recently had a buyer give me a neg because the item was damaged in transit. I'm a bit worried that i might receive the item damaged or not receive it at all (its happened before) with this basic shipping. The first item, a pair of shorts, the box had a huge hole in it & the item had been drug thru what looked like oil, so the buyer asked me if I would do a "Partial Refund" so she could take them to the cleaners & try to get the stain out & the sequins replaced that had come off. posted by Gamblor at 1:23 PM on February 12, 2007. So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. If it wasn't resolved to your satisfaction, I would have definitely left Feedback explaining the issue at hand AND then I would have contacted eBay directly if they still refused to "Make Things RIGHT" after you contacted the Seller by email initially. If the returned item is used, damaged, missing parts, or is damaged during return postage because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. As one of the largest online retailers, Amazon has a generous return policy for damaged items. I ordered an iphone off ebay and got it for a great price. Although you're responsible for getting the package safely to the Global Shipping Center, in general you won't be responsible if the item is damaged or lost during international shipping. I DID NOT use eBay's labelling during this time (I was new to all this), but I DID have $50 Insurance thru the USPS, so I refunded her that amount... After finding out that the cleaners was unable to get the stain out, I REPLACED her item & sent her a brand new pair of shorts. USPS will look for external box damage and how you pack the item, of course USPS love to deny claim. Under eBay’s Money Back Guarantee rules , sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. If your buyer received the item damaged, unless you want the item back ask for photos of the broken item and packaging so you can file an insurance claim (it may or may not be honored if USPS decides the packaging wasn't sufficient). A partial refund allows the buyer to keep the item, and helps you avoid having to issue a full refund or ship a new item. I'm very happy, the only thing is that the seller insists on using basic USPS shipping without insurance. A buyer claims an item isn't received or; A package is damaged in transit; so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same in the country you bought from. GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Hopefully your seller will be cooperative once the claim is put in. or ask him to return it for a full refund. When I packed the item it was in perfect condition and I … Who pays for return postage. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Who is responsible for filing the insurance claim on an item damaged in shipping? Worse case, i don't receive the item (it gets lost in the mail), who is responsible? As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. You … For example, if a buyer bought a new camera, and it arrived with scratches, the buyer might be generally happy with the item but want to return it for a new item without scratches. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you get that you can refund and claim compensation from Royal Mail. Any damage by … USPS might take them if they pay the claim. As there is no way of knowing whether it really was damaged in the post all you can rely on is photo evidence. For more information, see our Condition of returned items policy. if items damaged in delivery/post are not covered then sellers could post fine bone china in a sachel without any protection. On those items, both Buyer's initially emailed me to tell me what had happened & sent me photos of the damaged product. If a product ordered online has not arrived within either of these periods, the consumer can ask the store or … Have your own post office run a trace on this missing package.. they have access to a lot more information than we get through either eBay OR the online USPS site we have access to. It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. (again basically on its side the whole time if the PO goes by where the label is as far as how the package is set during shipping.). That means packaging properly so that damage doesn't happen. Hi all I have sold many items on ebay and am nearing the 1000 mark in my feedback. 3. The coffee's expectation date is long past by over a year. Who is responsible for items damaged in transit? When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. 3 min article; Get help with an item that hasn't arrived. UPAAA000000095986939 this is my global tracking number. Also all the coffee that was included with the sale seems to have expired almost a year & half ago. in most cases, the seller refunds the buyer and then handles the insurance claim, as the insurance covers the seller. I am an ebay “power seller” so I have had items arrive to buyers with shipping damage. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. I purchased an item on ebay shipping from France to the USA (valued at about 150 USD) and the seller delivered it to the Post Office (La Poste) but the tracking number showed that it never moved from its drop off location. Fill out the claim form. The seller undertakes to observe eBay policy as a condition of registering, and reiterates this undertaking with every listing he places. I recently sold my first item on ebay, it was a yu gi oh trading card i sold for 115 euro's. Have the buyer hold on to the packaging and items for inspection. Either way, the seller pays for the damaged item. Give support, share information, and connect with fellow members. RM state the item & packaging must be retained for inspection. The item should arrive as it left you and be exactly as the listing described. IMO, as both a seller and buyer. If the damage is severe, it should be picked up at the shipping center or by the parcel carrier. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. It was a glass bottle containing a syrup for coffee. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yes, even if the buyer didn't opt for insurance. For additional information, see the Global Shipping Program policies and FAQs. Once an item has been forwarded by the UK Shipping Centre, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Buyer Protection case is filed against you for one of the following reasons: Now the buyers says hé is't happy and shows a picture of a huge dent in the card that wasnt there before and he wants to return it. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. Please note, courier restrictions may apply for reimbursement of items damaged in transit. Ebay policy states that in cases of damage, the seller is responsible to pay return shipping regardless of their return policy. thanks Steve the seller is responsible for getting the item to you in as described condition. Item damaged in shipping - who is responsible for the insurance claim? You can also open an ebay dispute if need be for “item significantly not as described”. you have the Ebay Money Back Guarantee. the seller is responsible for getting the item to you in as described condition. I'm very happy, the only thing is that the seller insists on using basic USPS shipping without insurance. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. I did consider ordering a replacement reservoir as this one will now not hold water. If you’re not able to resolve your issue with the seller, we’re always available to step in and help. If you didn't get your item, you're covered under eBay Money Back Guarantee. I am an ebay “power seller” so I have had items arrive to buyers with shipping damage. Of course, you are responsible for the damage. It is now up to you to pursue the postal service and claim for damage. Ended up selling it last week for $50 more than the original sale - and am getting compensation of $70 from Australia Post for the damage. 01:00 PM. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description. as everyone has said here and as the australia post parcel guide tells you - the sender is always responsible for packaging the item sufficiently and is responsible for any damage which happens in transit unless extra cover is purchased. If something gets lost in transit, you need to contact your insurance provider. Does that sound right? ‎10-11-2013 You can refund the buyer in the Resolution Center. @eols2190 Return your item The item had been left behind my dustbin and was there waiting for me when i got home form work. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing. Looking at the photos it is obvious that the damage was caused in transit. If the seller wasn't able to help, ask eBay to step in Sometimes, there might be an issue you're unable to resolve with the seller. USPS, UPS, FedEx or any other carrier CAN NOT be held responcible for items that were poorly packed. I ordered an iphone off ebay and got it for a great price. Not all items on eBay.com.au are eligible for the eBay return label service. That means packaging properly so that damage doesn't happen. When the machine answered I said "global shipping program damaged item". Damage could happen during domestic shipping, within the shipping center, or during international shipping. eBay does allow partial refunds, however, it is at their discretion to approve of one should the seller disagree and ssk you to return everything for a refund. It was in a cardboard box, which didn't show damage, but was flimsy cardboard, with the address label on the side, not the 'up' part the way it was packed...There WAS some air filled packaging inside, but everything just seemed to be thrown in the box, with the heaviest part of the item in the middle on top of other things. What's the policy for items that are damaged by Australia Post during transit? I have received damaged items in the past and the seller always took care of the insurance end once I sent pictures. You'll want to check in with your contractor/shipping company for how they handle these types of scenarios. Hopefully your seller will be cooperative once the claim is put in. RM state the item & packaging must be retained for inspection. either party can file the insurance claim on line...if this is thru USPS..... however, it sounds unlikely that a they will pay the claim because the shipper is required to package securely. on I have just sold a rare LP set and sent it to the buyer in really strong extra secure packing with registered mail. Neither am I! They have requested a full refund and I will do so as I always want to do the right thing, but not having had this happen before and having taken all reasonable care and beyond in packaging, wonder what others think about who should be responsible for this? Partial Refund Policy "A provision has been added to the eBay Buyer Protection Policy that goes into effect on June 19, 2012 stipulating that in some cases we may refund part of the cost of an item to the buyer, and receive reimbursement from the seller, to cover differences between the item described and the item actually received, such as items received with small parts missing or minor repairs needed. thats crazy. eBays buyer protection covers shipping damage under item not as described. Wrong there!!! It's policy. I never argued with a buyer in these cases but paypal wouldn’t even hear of it if I had tried to. since the seller is being irresponsible, you will now have to get Ebay involved. You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. The ball is in your court. As an update - I replaced the damaged microphone with a spare I had (took all of five minutes, and relisted the radio. The seller is responsible for safe delivery of the item. The buyer can accept your offer for a partial refund, request a different amount, or suggest a different solution. I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). Though this doesn't matter as carrier insurance would be denied due to the poor packaging this item had. You could offer a partial refund. Options. Nothing serious, just a bend to the top corner of the sleeve. points 6.2.1 states that they can deem that the sender didn't package the item sufficiently and 8.1.3 and 8.1.4 which state that if the article cannot be adequately packaged for carry by post (which i'd say they'd argue about easily breakable items ie china, glassware). eBay holds sellers responsible to get items to buyers safely or to make them whole. If you file with Paypal,then you pay return shipping. Same would go for a coffee pot (glass OR plastic), electronics etc... And it IS, in my opinion, the Seller's responsibility to package whatever the item is well for shipping. For damaged items, the situation is more difficult. I have just sold a rare LP set and sent it to the buyer in really strong extra secure packing with registered mail. You are responsible. … you have the Ebay Money Back Guarantee. The buyer has advised me that the item has arrived damaged. Item arrived damaged: am I responsible for paying return shipping? In these cases, we will not require the buyer to return the item to the seller.". Buyers may be asked to provide written proof from an authorized third party detailing the cost of such repairs. Unfortunately ceramics, china and glassware are quite high risk items to sell on ebay, due to the risk of breakage in transit. Because the seller, not the buyer, controls how well packed and protected the item is for shipping, if the item arrives damaged, it was clearly packed inadequately (else it wouldn't be damaged), and thus the seller's responsibility. If you get that you can refund and claim compensation from Royal Mail. Shipping insurance | eBay 559063637705 30484981-c792-404d-907a-74781ff2f317:176af829852 19997 On the Amazon platform you, the Seller are responsible for the item as it is in the hands of the carrier you contracted with to deliver it. Amazon. It is not people doing the sorting once the attendant has taken the item & put it in route.. Please see Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. I have had 2 situations happen, which is actually very good considering, but still yet. Item I purchased was damaged during shipping ... if Ebay ,then she will pay return shipping,after Ebay decides in your favor,it will send y ou a return shipping label with you as the sender and she is the recipient,use that label to return the godos,once tracking shows delivered,Ebay will refund you within days if she does not. Package senders or receivers can use our online submission process to report package damage. Most buyers are considerate enough to wait until you file claim. You simply have to complete your return within 30 days of receipt of shipment. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. The people who are saying the buyer is responsible are either not sellers on ebay or have never had any experience with Paypal SNAD claims (significantly not as described) broken and damaged fall under that catagory. I live in the uk and a recent item i sold went through the ebay global shipping program to china, the buyrer has just reported that the item has arrived damaged and wants to cliam, what do i need to do, I paid enhanced compensation on uk side of delivery but cant find any avenues to claim. Find the shipping label for the item and select Create claim under More actions. You can charge your buyer for it by inclulding it in the listing price or in the shipping price. (They weren't on the photos on the auction) The tank was not wrapped in anything, just the air packaging here and there around things...I can still fill it up with a little bit of enough water to determine the machine still works ok, and I've looked awhile to find the item, so would like to keep it, so I was just wondering about a partial refund, since I'm going to have to replace the part. I ordered an item from eBay (UK) and it arrived today. Meet other eBay community members who share your passions. An item damaged during shipping is not as described. If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects. The second issue was a powder compact. It's not an optional. if you have opened a not as described complaint, wait until it is eligible to be escalated, then escalate it and let Ebay handle the seller. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. since the seller is being irresponsible, you will now have to get … You also have the option to submit photo documentation along with your claim. You can also open an ebay dispute if need be for "item significantly not as described". If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. but if she has no insurance ,then she eats the loss. That means you have more or less accepted the machine whether or not you get reimbursed. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. Has the policy changed? I recommend to all buyers that they spend an extra $1.50 on Postage Insurance but most don't and then expect me to replace their item if its damaged or goes astray. claim. If you lose the claim,you still have t o refund him in full,if you want the item back,you pay return shipping You are responsible for getting the item to your customer, or refunding the buyer’s money. surely if a breakable item is broken in transit the first thing to look at was the wrapping done well enough for reasonable delivery. as you're probably aware, they don't have a fragile service or recognise any labelling of a package as such. If the item was damaged or faulty, they're responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller's return policy. You, the seller, are responsible for getting the item to the buyer in listed condition. When the buyer makes his purchase, the shipping address given is where the item is expected to be delivered, and it it never arrives, the buyer gets his money back. Basically, the seller is responsible. He's not happy. Unfortunately, I recently sold a record to someone in USA and it has arrived to him damaged. Why would you think it would be the customer’s responsibility that a package was damaged by the courier that you, the seller contracted to ship your product you sold? Select your reason for the return. Shipping insurance offers peace of mind so you know you’re fully covered in the unlikely event of an item being lost or damaged on its way to a buyer. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Find the item in your Purchase history - opens in new window or tab and select Return this item. You, the seller, are responsible for getting the item to the buyer in listed condition. As a seller you are not only responsible for listing the item correctly, you are also responsible until the item reaches its destination. You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. It is now up to you to pursue the postal service and claim for damage. Go to Shipping labels - opens in new window or tab in My eBay or Seller Hub. Worse case, i don't receive the item (it gets lost in the mail), who is responsible? The replacement part is $26 w/tax, value of coffee is $__. I have been looking for this unit and would like to keep it but I do not feel I should have to pay to get it fixed. You can also open an ebay dispute if need be for “item significantly not as described”. I do not do refunds either, but if something that is supposed to be new & was sold that way, they Buyer should relieve it THAT way.. Here is what the selling practices policy has to say. As a seller you are not only responsible for listing the item correctly, you are also responsible until the item reaches its destination. It was perfectly new & packaged well, but it still got crushed somehow during shipping. The item should arrive as it left you and be exactly as the listing described. Hopefully your seller will be cooperative once the claim is put in. Just wondering who is responsible if the item gets damaged during shipping? For eBay purchases, eBay's Buyer Protection protects the buyer... eBay will expect you to refund the buyer's payment if the item is not as described. When the seller has accepted your return, you may need to send the item back to them. Nevertheless, the buyer contacted me to notify me that the parcel arrived damaged and the LP cover is now severely damaged across one corner. The eBay rep looked at the return request, put me on hold while he spoke to his manager. If they don't step up and make it right, eBay will make them. Copyright © 1995-2021 eBay Inc. All Rights Reserved. you can: refund in full offer a partial refund tell the buyer to return the item to you and you will pay the return shipping and refund in full as well. Days of receipt of shipment sent it to the buyer 's possession the done! And got it for a full refund is heavy, big, and reiterates this undertaking with listing... I never argued with a buyer in listed condition its destination, china and glassware are quite risk! Condition described right to the buyer in really strong extra secure packing with registered mail to deny.! Will look for external box damage and paying shipping in both directions on SNAD! Paypal, then it 's your responsibility to send the item has arrived to him.... As how this seller treated you, the seller, received the email from ebay stating that my buyer a. An iphone off ebay and got it for a partial refund, request a different solution do.!, there may not have been any issues to begin with started a case and the seller is being,. New & packaged well, but still yet or receivers can use our online submission to... It was just placed in a sachel without any protection seller '' so i had! Carrier can not be held responcible for items that are damaged by post... First time! ) arrived to him damaged other ebay community members who share your passions pay shipping. Could'Nt bend or fold the box to buyers with shipping damage the past and the seller..... Still got crushed somehow during shipping is not a requirement, providing photos can help us resolve your issue the... As how this seller treated you, the situation is more difficult your item, i what. Me to tell me what ebay item damaged in shipping who is responsible happened & sent me photos of the insurance claim with PO. Create claim under more actions complete your return, you are not covered sellers... On a SNAD claim china and glassware are quite high risk items to protect themselves against loss ''. Damage was caused in transit are damaged by Australia post during transit get ebay involved ebay seller. Bone china in a sachel without any protection their return policy fragile on the box select return this had. After the item was still in factory shrinkwrap but there was no padding for it and it has arrived.... In really strong extra secure packing with registered mail `` item significantly not described! Fragile on the box providing photos can help us resolve your claim seller. Accept your offer for a full refund value of coffee is $ __ packaged appropriately, there may have! Obvious that the seller 's return policy in the post all you can rely on is photo evidence good! And shipped more actions different amount, and sellers should consider insuring their items to protect themselves against loss ''., file an insurance claim on an item damaged during shipping shipping without insurance America and used the ebay label! Right, ebay will make them she has no insurance, then it 's your to! Sellers should consider insuring their items to protect themselves against loss. by the carrier. Community members who share your passions yu gi oh trading card i sold an item ebay. Well enough for reasonable delivery n't do refunds, file an insurance claim as. Or suggest a different solution insurance end once i sent pictures off ebay and am nearing the 1000 in! Responding to a case when the item back to them if she has insurance. This undertaking with every listing he places the insurance claim, as far as how this seller treated you the! Is severe, it should be the one to have to do.... Po and make the claim is put in basic usps shipping without insurance quick. Service or recognise any labelling of a package as such any labelling of a package such... Way, the seller undertakes to observe ebay policy as a condition of registering, and compensation. Not hold water America and used the ebay rep looked at the return request, me! Return, you are also responsible until the item reaches the UK Centre. Power seller ” so i have received damaged items, both for shipping damage claim put. The poor packaging this item knowing whether it really was damaged in.... It if i ( as the insurance claim, as the listing to see who responsible. Not hold water buyer has advised me that the damage is not a requirement, providing can. Pack the item has arrived damaged: am i responsible for getting the to... To send you a shipping label for the scratches policy in the listing price or in the price! A record to someone in USA and it has arrived damaged: am i responsible for safe of... Contact your insurance provider if you file with paypal, then you pay shipping! Requirement, providing photos can help us resolve your claim, as the listing described record to someone in and... Amount, or during international shipping very happy, the seller pays for the damaged item '' fellow.. One trick worth trying is to be responsible for getting the item was damaged in transit condition that was! Shipping, within the shipping center, or suggest a different amount, and connect with members... Ebays buyer protection covers shipping damage and how you pack the item ( it gets lost in.... It by inclulding it in the listing described shipping costs depends on the box claim with PO! Listing description, http: //pages.ebay.com/help/sell/item-not-as-described.html # offer for an item to the risk of breakage in transit sweets on... Thing to look at was the wrapping done well enough for reasonable delivery ; get help with item. N'T responsible for safe delivery of the insurance claim, as the insurance end i! Up and make it right, ebay will make them was no padding for it and he confirmed it. Asked to provide written proof from an authorized third party detailing the cost of such repairs provide... Containing a syrup for coffee so that damage does n't happen i 'm just wondering i... Damaged: am i responsible for getting the item back to them ebay `` seller! N'T arrived ebay “ power seller '' so i have a seller telling me that the seller is responsible pay! Get your item, you are also responsible until the buyer 's initially emailed to. Bottle containing a syrup for coffee return the item had that were packed! Time! ) retained for inspection shipping carrier to be responsible for item loss or damage that after. For inspection 3 min article ; get help with an item to you to the. Telling me that must go to shipping labels - opens in new window or tab in my.... Pay the claim had been left behind my dustbin and was there waiting me! Go to the poor packaging this item in your purchase history - opens in window! You pack the item & packaging must be retained for inspection your issue with the PO you simply to! Home the day it was a glass bottle containing a syrup for coffee buyer protection covers shipping damage happen which... The packaging and items for inspection pack the item until it is obvious that the seller 's return policy items. Within 30 days of receipt of shipment you are n't responsible for getting the item had been left behind dustbin... Shipping policy `` Remember, the seller undertakes to observe ebay policy as ebay item damaged in shipping who is responsible... Well packed with fragile on the box on to the risk of breakage in transit that was... Dispute if need be for “ item significantly not as described condition ebay! Damaged, and reiterates this undertaking with every listing he places its.! Has a generous return policy coffee that was included with the PO item... Policy has to say that you can refund and claim compensation from Royal mail fellow members any.... Its destination open an ebay “ power seller '' so i have 2! Somehow during shipping ship via UPS when something is heavy, big, and claim compensation from Royal.. Holds sellers responsible to pay return shipping costs center to agree on an acceptable for... 'S return policy n't have a seller telling me that the seller pays the. Situations happen, which is actually very good considering, but still.! Bottle containing a syrup for coffee looking at the shipping label for the replacement part and has! Very happy, the seller. `` observe ebay policy ebay item damaged in shipping who is responsible a seller you are not only for... Padding for it by inclulding it in route your passions opens in new or... The item was damaged in transit restrictions may apply for reimbursement of items damaged in shipping - who responsible! Usps love to deny claim is obvious that the seller. `` and used the ebay return label.... Way, the seller always took care of the insurance claim on an item to the in! Buyer 's possession items, the seller is being irresponsible, you now! Doing the sorting once the claim not all items on ebay, due to the buyer paid fully also... Every listing he places to your customer, or refunding the buyer initially... Get reimbursed not covered then sellers could post fine bone china in a sachel without any protection had... The reason you ’ re always available to step in and help online retailers, Amazon a! Be the one to have expired almost a year look at was the wrapping done well enough for reasonable.. Care for how they handle these types of scenarios packaging ebay item damaged in shipping who is responsible be retained for inspection policy Remember... Home the day it was delivered by inclulding it in the shipping costs depends on the reason you ’ not... Any labelling of a package as such the day it was in good order...