This Co. will fail with this kind of service. Share. I ship Fedex buy shipping to get insurance on high items and to cover those items from non-delivery non-sense. UPS will not talk to me since it is Amazons shipping account. They have never paid any claims to us they always find some reason our packing did not meet specifications . Appreciate Rose and the great customer service! If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. 1. Oct 2, 2013 5:37:29 PM. Never use UPS for high valued items via buy ship. An insurance policy will pay out regardless of whether damage to a package was the fault of the carrier, which usually must be proven in order to claim … Exhibit 2 Time Limits for Filing Claims . The person I spoke with name is Nicole and the person who took the my order over the phone name is Claudia employee I'd number is 318655. The store refusing to give me my money back and they don't have my shoes size now. Reply. They made my claim process simple and straightforward. Box 1216 Richmond, VA 23218-1216 Fax: 866-580-1944 CARGO LOSS & DAMAGE CLAIM Claimant Name (Payable to): Claimant Reference Number: Date Prepared: Mailing Address: UPS Freight Pro Number: Claim Type: ___ Shortage ___ Damage City, State, Zip: Contact Name: Contact E-mail Address: Remit to address (if different than above): Contact Phone Number: CLAIM … If you haven’t heard back from them after the 10 days have passed, contact customer care’s claims department again. ups damaged a pair of aerial 10t's i sold here.they were insured for 4000.cabinet damage.buyer found a repairer for 600.ups claim was paid for repair.both parties must cooperate and follow through.pakaging must be correct.a lot of effort on my and buyers part,but stay on them, UPS will notify you when the package is delivered. News Reviews Articles Buying Guides Sample Images Videos Cameras Lenses Phones Printers Forums Galleries Challenges. Once the documentation is verified, a refund will be issued. Original review: Feb. 10, 2020. The morons damaged my Axiom VP150 center channel. Item sold for $499.99. You cannot file a UPS damage claim because UPS says its not your account. I have contact UPS they issued a claim the claim number is 3031997501A. Got 70-300 DO lens - Scratch or normal? I wish you good luck. UPS Freight Cargo Claims Department P.O. If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. Best cameras and lenses 2019 All forums Canon SLR Lens Talk Change forum. UPS damages goods in transit, then delivers it anyways and now it's YOUR problem. UPS Store Overview. Best cameras and lenses 2019 All forums Canon SLR Lens Talk Change forum. Nicole is very nasty … Exhibit 2 lists the valid time limits for filing claims for lost articles and for articles delivered with damage or with the contents missing. I paid extra for $500 declared value as well. Anyway, initial claim was … Yes, I have won a damage claim from UPS - but the obviously damaged box was refused by the buyer - that's the advantage of requiring a direct signature since someone has to be there to sign for the package, and refuse it if it is damaged. US. I phoned a damage complaint to UPS Canada. I took this item to a local UPS store and paid them to package it for a UPS ground shipment. Thanks for any help on this process! Useful. USPS is better for lighter weight items, but overall I like Fex Ex for ground shipping. Before processing lost mail claims, USPS will first perform a Missing Mail Search. The seller must fill out the form to state the item’s value and attach supporting documentation. How does one file a damage claim with buy shipping. They are always quick and efficient and have helped me on several occasions with printing, notarizing, copying photos, returning mail order items, and of course boxing and shipping. Direct Number For UPS Claims Department ... or head to CR.org for ratings, reviews, and consumer news. (The customer has received her replacement shipment) USPS approved my claim yesterday. Recent recommendations regarding this business are as follows: "Do not use UPS! I had shipped a package Priority mail July 18th. Was the item damaged? They attached the shipping label to the case handle and shipped it insured to me. Recent recommendations regarding this business are as follows: "Do not use. Everyone wishes it could be that straightforward every time. straight-forward claims processing. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. (CYA) I will be selling all shares of stock. books_n_stuffintexas 2019-12-30 18:33:18 UTC #32. Ironically, perhaps, UPS Capital insurance markets its policies to shippers “weary of being ‘denied’” when they file declared value claims. Never had an issue before after having mailed at least 100 of these. The form can then be faxed back to UPS for final verification. After a week and a half's delay, UPS told Celestron (but not me, I never heard back from them) that they were denying the claim. UPS had a 3rd party inspector come out to view the item and packaging and agreed that we had a legitimate claim. Does UPS return it to where they picked it up from? If they do, when damages occur, they can easily file a claim. UPS considers 10 days as the length of time it takes to process a claim. I insured for $400 to cover cost of item to me and take on some risk to save on postage. After tracking a package, if it’s visibly lost or late, a call must be made to the customer service center at UPS. The drivers are sneekie and liers. Useful. They said that the instrument case was sufficient. How much was it insured for - or what was the declared value? There are different answers for different scenarios. If you are issuing a complaint or claim after a particularly busy season, such as Christmas, giving the company a little leeway is suggested. Important: Read the following table about time limits before filing a claim or inquiry. Then on December 5th, 2016 I happened to go online an check the status and see that the claim was denied. You've already flagged this Sarah A. The cost to repair the damages is likely to be in the order of $1, 000. USPS Insurance Claim Denied, Appeal Under Review USPS Insurance Claim Denied, Appeal Under Review Oct 4, 2017 9:21:57 PM. UPS Store review from Miami, Florida with 26 Comments: I sold a piece of equipment on ebay for $3600.00. I just bought a costly rack-mount piece of pro audio gear on Ebay. 1 review. 2 Reviews written. If they do pick up the package to take to an inspection location, what happens to the package afterwards? Upon claiming damages, UPS will inspect the damages and make their own report. They forward to some internal shipping dept that says they cannot help. Timeline for Filing Claims. The bureaucracy involved makes sense from a business standpoint (UPS has to ensure all claims are legitimate before they hand out money), but it can burden a small business or individual. I have pictures of the amp before it was shipped because I sold it on ebay and pictures of the amp post ups damage. No reasonable person or business should be using UPS, When a company gets 5% good review rating and 91% for being bad , it says it all , no update on a next day guaranteed delivery, customer service in Vietnam that cant even communicate properly, still wonder how these types of companies still exist, if I could give a 0 star , I would , they dont deserve antyhing better. how best to deal with FEDEX on a damage claim? Share. I ship a fair amount of packages every month for the last 4 years mostly UPS in that time they have really done a great job and damaged very few packages but here's the but . Was the package lost? I have submitted my claim to them a total of 3 times and crawford, who is ups' insurance company, has denied it all three times. Claims for damaged items are usually processed more quickly than lost mail claims. Tracking has never been updated after it left a sorting center on the East Coast and I filed a claim with USPS. ", "Use anyone but UPS", … UPS claims is convoluted…took over a month and a half to get it settled… somehow the damage department and the invoice department can’t see each others images on the claim, so you have to send proof of value twice, on two different places on the form, and print out something, sign it and upload it. Save the damaged item and all the packaging that it came in. 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