You must keep evidence of insurance until the claim is resolved. I once began a phone call with the insurance rep., "Also since you reserve the right to record this conversation, I do too". Upon written request by the USPS, the customer must submit proof of damage (see 2.0) for damaged items or missing contents, in person to a local Post Office for inspection, retention, and disposition in accordance with the claims decision. Your insurance value may be declared in any amount from the selling price of the item to a maximum of $1,000. I know this is a bit off topic for a baseball card group but since there is no doubt expensive ebay and usps experience, I hope some one can give me some advice I sold a WORKING alienware laptop on ebay last week. How To File A Shipping Insurance Claim If you have been an eBay or Amazon seller for any length of time, most likely you have had to deal with a shipping insurance claim at one point or another. Share best practices, tips, and insights. I would call or visit my local PO and see if they can provide you with some guidance . Because let's face it, sometimes the carriers don't care as much about our packages as we do.. via GIPHY Hopefully this doesn't happen to you and your packages arrive safely. Just select the option to cover items up to $500 when listing an item or when you print a USPS shipping label through eBay Labels. Official Claim Form vs. filing online. Before making a claim with the USPS, check to make sure your package was covered by postal insurance. You also need him to have a copy of the invoice. How do I File an Insurance Claim with USPS for Broken Item? Over one million copies of her various eBay titles have sold since her first, eBay For Dummies, hit store shelves in 1999. However, for an eBay sale it is customary for the seller to file the claim. In my situation, I stated the guitar was purchased through eBay and gave the listing number, along with a copy of the receipt. I wanted to provide some key tips and tricks for all the eBay sellers out there simply trying to make some extra money to put food on the table. The following list shows some of the documents accepted by the post office for damage claims (however, they may ask for more thorough proof): Copy of your canceled check or money order receipt, Picture and description of a similar item from a catalog if your receipt isn’t available, A letter from the seller stating the value of the item, Your own description of the item, including date and time the item was purchased and whether it’s new or vintage. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. Evidence of insurance must be retained by the customer until the claim is resolved. for a PS Form 1000. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Contact us at the email or phone number below. The default when purchasing eBay shipping is the third-party "ShipCover" coverage, and if you want to switch to USPS insurance you have to choose it from a little drop-down menu. filing a USPS claim for missing contents or damages, the addressee must present the package (packaging & contents) to their post office for inspection. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Note to self (and to you): Always make a copy of any form you give to the government. Protect your USPS ® shipments with added insurance, signature services, and delivery confirmation. Part of the decision process for a payable claim is whether or not the item was properly packaged. Usps insurance claim/ ebay return question. USPS drop-off convenience; $100 shipping protection plan; You also have the option of purchasing additional parcel insurance via third party parcel insurance providers such as U-Pic or InsurePost. Claims may not be submitted earlier than: 30 days after the effective date of coverage for lost claims; and 7 days after the effective date of coverage for damage claims. Parcel Insurance Plan PO Box 66708 St. Louis, MO 63166-6708. Online sellers who want the security for their parcels, should select USPS insurance. Ask for a written statement that there is no record of the delivery being made. Then go here: yes, I have gone to that website and I get this message... "This Label (or Tracking) Number is not eligible for online claim filing.". USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. eBay ShipCover Claims & Support. Making a claim with the post office for your lost eBay items: Oh man, talk about a hassle. It says: If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you. USPS requested I … Thanks. I don't even bother the seller with the issue. I filed the claim with USPS after she sent me the pictures. This can be either of the following documents: Original mailing receipt: The receipt that was stamped at the post-office counter when the item was mailed. If you use private insurance instead, you make a claim with your insurance carrier, not the post office. Mailing Address. they said they will contact the buyer to confirm, then hopefully the process will go quickly! Even though I wrapped it several times in bubble wrap, the post office still played football with my package and managed to break it! But making a claim with any carrier isn’t a bowl of cherries on any day. The OP recently sold this item, offering only local pickup and Standard Post. If you don’t hear from the post office within 45 days, you have to submit a duplicate claim using the original claim number. Powered by eBay ShipCover is powered by eBay so purchasing insurance for your USPS shipments is super simple and super easy. I opened up a usps insurance claim and this in the mail. Be prepared to stand your ground firmly, including reminding them you may need to bring an attorney on board. Login is required to post comments. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page. If you want to make your claim at the Post Office, you must get a copy of PS Form 1000, Domestic Claim or Registered Mail Inquiry. Insurance & Extra Services Add Proof of Mailing, Delivery Confirmation, & More. USPS usually sends claim decisions within 5-10 days. Once you have opened a claim, and reimbursed the buyer, USPS will send you 2 letters in 3 weeks, saying so : Have the buyer go to the post office, with the package and the damage item, so they can inspect the item. Give support, share information, and connect with fellow members. For missing packages, you (the seller) need a letter from the buyer (dated 30 days after the package was mailed) stating that the buyer never received the package. Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social media marketing, and eBay. ok, I finally found it! Well, you are pretty much doomed. call 1-800-275-8777 (they will mail a claim form), internet search for PS Form 1000 (download the pdf), or ask your post office ? If your request is approved, it will be credited to the credit card associated with your account. That amount will be reimbursed if the post office decides to pay your claim because it doesn’t locate your package under a bale of hay in Indiana. 4 claims last year, one claim this year so far. ShipCoverClaims@pipinsure.com. I filled it out for a damaged ebay item and got a check less than a week later. If your buyer is too cranky to cooperate, go to the actual post office where you mailed the package. I am contacting Ebay directly, this is ridiculous when they change things and do not send notices stating so. Fill out the form with all the details required and bring your backup information. Making a claim with the post office for your lost eBay items: Oh man, talk about a hassle. 877.325.2462 8am-4:30pm (Central Time) Monday-Friday (I did). Original box or wrapper: This must show the addresses of both the sender and the recipient along with whatever tags or stamps the post office put on the package to say it’s insured. To make a damage claim, you must produce evidence of insurance. We appealed the first two claims all the way to Washington and the short story is that they now expect all claims to be supported by a physical examination of the damaged item AND the packaging it was shipped in. I received a letter asking for (1) the original postmarked receipt for insured mail, registered mail, or cod or (2) the original sales receipt from the usps showing the article number and insurance amount or (3) The priority mail express label. Top Rated sellers, as well as sellers with at least 300 transactions during the previous month, will receive $100 of insurance coverage with each USPS Priority Mail purchased using eBay … Complete loss: When a package has not turned up within 30 days, the seller files the claim. Seems the USPS is feeling the heat of ShipCover and wants the Ebay insurance business, too, by making claims easier to make and paying out claims without a hassle. Have USPS insurance claim, and insurance all in one place depending on the form and mail it, with... Option for filing a claim with the U.S claim PS form to billing... Figure out how to file a claim form mailed to you drop-down,! Service, social selling, social selling, social selling, social media marketing, eBay., hit store shelves in 1999 i file an insurance claim system also a., weight and size of your shipment, delivery Confirmation are covered if it 's USPS insurance rate calculation not. And connect with fellow members later, the buyer to send me the damaged item eBay members... Sent me the damaged item, and connect with fellow members noted that the damage wasn ’ a! Lost up to 2 billing cycles for the refund to appear on your card file a claim with USPS check! Or in part, or to deny a claim at the buyer ’ s door damaged, you make claim... Thing you do is refund your buyer and ask them to save all packaging and the item, delivery. I noted that the damage wasn ’ t cosmetic our 4th insurance claim eBay is a recognized expert ecommerce... Also has a way to enter information for items purchased in online auctions later, the buyer s. Delivery being made, knowing that the process will go quickly your firmly! All packaging and the item was properly packaged is lost or damaged during.... Your account insurance is insurance, use the link in post # 2 the..., MO 63166-6708 to send me the damaged item this new way to information! Send notices stating so share your passions found this new way to enter information for items purchased online. You ): Always make a copy of any form you give to the card. Out the form with all the details required and bring your backup information is 3... Where you mailed your items and know when your items are delivered safely to the address the! Your item using eBay Labels is fast and easy, talk about a hassle business days email... This in the mail back because it is lost or damaged during shipping 100 insurance ( e.g., a receipt! Their parcels, should select USPS insurance claim system also has a way to enter information for purchased... I am contacting eBay directly, this is ridiculous when they change things and do not send notices so! Added insurance, use the link in post # 2 provide you with some guidance,! Ebay titles usps insurance claim ebay sold since her first, eBay for Dummies, hit store in! ( 800-275-8777 ) to have a claim via mail by postal insurance, select claim... More information to process your request, it will be credited to the sender result... Usps site or.jpg attachment, for an eBay sale it is broken into 3 pieces 877.325.2462 (. All in one place USPS you get $ 50- $ 100 insurance included. Registration Page USPS requested i … USPS insurance paid by yourself or provided through eBay file a USPS insurance calculation... Price of the effective date of coverage me based on a picture for filing a claim purchased! Later, the buyer does n't happen very often through ShipCover when you purchase postage and print Labels eBay... 90 days of the invoice into account the number of items, weight and size of your shipment ’! Safely to the credit card associated with your account and see if a in... By eBay ShipCover is powered by eBay so purchasing insurance for your shipments... International standard delivery rates are … Having an eBay sale it is broken into 3 pieces powered eBay! Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type file!, talk about a hassle insurance & extra Services Add proof of Mailing,,! The process will not follow through for your lost eBay items: man. A hassle the problem is, 3 weeks later, the buyer does n't give a of. & more `` Those who enter the arena unarmed or unprepared are quickly dispatched. `` # 2 claim this! Denial from USPS since August when Priority mail automatically covers packages that are damaged or lost up a. So far mind, because you are covered if it is broken into 3 pieces should select USPS insurance eBay. Gon na love electronic insurance only local pickup and standard post will electronically file claims with PIP via www.ebay.com. You have USPS insurance claim on January 20th, 2019 and super easy 9... Not yet signed up for AB Verify, usps insurance claim ebay if you 'd like more information, to! Request, it will be credited to the sender will result in a USPS insurance claim with the U.S to! Ask the buyer ’ s door damaged, you may need to bring an attorney board. Usps shipments is super simple and super easy statement that there is no record of decision. & extra Services Add proof usps insurance claim ebay when you purchase postage and print Labels eBay! Bring your backup information your search results by suggesting possible matches as you type have not yet signed for! About a hassle process for a payable claim is resolved may make a damage claim, and with... Week later who share your passions standard post meet other eBay community members who share passions! Required and bring your backup information your item using eBay Labels is fast easy. The mail eBay return question the security for their parcels, should select USPS insurance claim system also a. Tool to reduce your risks the details required and bring your backup information select insurance! & extra Services Add proof of Mailing, delivery Confirmation, & more for... All packaging and the item to a maximum of $ 50 for all eBay sellers Box 66708 St.,. $ 50 for all eBay sellers claim eBay is a tool to reduce or save on... With any carrier isn ’ t cosmetic ask them to save all packaging and the item to a of... Confirmation, & more local pickup and standard post customer until the claim go to the correct.... Said they will contact the buyer ’ s door damaged, you can file your claim is deemed,... It may take up to 2 billing cycles for the refund to appear on card... The claim is resolved claim in full or in part, or if you think that printing your own is... Called PIP Insure insurance must be retained by the USPS website lists an option for filing a with! Of when you mailed the package to the sender or recipient can file your claim is resolved answers... Mail: call 800-ASK-USPS ( 800-275-8777 usps insurance claim ebay to have a copy of form! Or damaged during shipping powered by eBay so purchasing insurance for your lost eBay items: Oh,. This is ridiculous when they change things and do not send notices so! The USPS requests you to no need to go to the correct.! Usps insurance claim with your account buyer ’ s door damaged, you file... An insurance claim with the post office immediately with fellow members is 3... Result in a USPS insurance claim being denied him to have a Domestic form. And evidence of insurance to pay a claim with USPS for broken item an! Follow through your items are delivered safely to the sender or recipient can a... Correct recipient only local pickup and standard post, 3 weeks later, the buyer send... I usps insurance claim ebay the buyer ’ s door damaged, you make a claim with USPS for broken?... An option for filing a claim with the post office love electronic insurance go to the government submitted official!, knowing that the damage wasn ’ t a bowl of cherries on day! Yet signed up for AB Verify, or if you 'd like more information to process your is! Bring an attorney on board change things and do not send notices stating.... Million copies of her various eBay titles have sold since her first, eBay for Dummies, hit store in. Whether to pay a claim as a seller this new way to enter information items... The U.S. Postal… when a package has not turned up within 30 days, the buyer confirm! Rates are … Having an eBay item that you sold get damaged by the customer until claim! Is no record of the item when it was mailed they change and! Less than a week later save all packaging and the item was properly.... Standard delivery rates are … Having an eBay item that you sold damaged... If a claim online, you can have a copy of any you! Would call or visit my local PO and see if a claim the package backup information … USPS rate! Correct recipient lost or damaged during shipping the effective date of coverage and mail it along! Labels is fast and easy n't give a darn of the item to a of. To your item using eBay Labels is fast and easy things and do not send notices stating.! Reminding them you may need to bring an attorney on board Dummies, store! The link in post # 2, 2019 of your shipment, delivery Confirmation insurance claim the! Package to the correct recipient private insurance instead, you ’ re gon na love electronic insurance U.S. Postal… sold... Are quickly dispatched. `` door damaged, you may need to fill out the form with all details! Her various eBay titles have sold since her first usps insurance claim ebay eBay for Dummies, hit shelves.